Customer Service Agent Job in Canada | Optima Communications International Inc

Customer Service Agent Job In Canada

Customer Service Agent Job in Canada: a customer service representative (CSR) – often known as an agent — works in a call or contact center, assisting clients with their problems. They can do so using a variety of channels, such as phone, chat, email, and social media.

Customer service employees assist customers with complaints and inquiries, provide product and service information, accept purchases, and handle returns. They are sometimes considered as having a sales function since they assist consumers in understanding the goods and answering inquiries regarding their reservations.

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Customer Service Agent Job in Canada – Job details

  •  Location: Toronto, ON
  •  Salary: $19.00HOUR hourly for 35 to 37 hours per week
  •  Terms of employment: Permanent employment
    Full time
  •  Day, Evening, Early Morning, Morning
  •  Start date: Starts as soon as possible
  •  Vacancies;5 vacancies

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Job requirements

Read on below to find out the job requirements for a customer service agent job in Canada



Customer Service Agent Job in Canada – Education

No degree, certificate, or diploma
or equivalent experience


7 months to less than 1 year

Specific Skills

  • Address customers’ complaints or concerns
  • Answer inquiries and provide information to customers

Customer Service Agent Job in Canada – How to apply

By email

This job posting includes screening questions. Please answer the following questions when applying:
  • Are you currently legally able to work in Canada?

Important notice: This job was advertised on Job Bank directly by the company. Although the Canadian government has made measures to ensure its accuracy and reliability, it cannot guarantee its authenticity.

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